Brisbane Tramway Museum Society (BTMS) returns policy is in addition to your rights under the Australian Consumer Law, because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy.
BTMS will accept product returns and provide you with an exchange item or item cost refund where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or our description; or
- You return the item/s within 30 days of purchase; and
- You can present your receipt or other adequate proof of purchase.
BTMS reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect.
BTMS do not offer a refund on postage cost.
Goods presented for replacement will be replaced with the same type of item.
The buyer is responsible for the cost of returning item(s) together with supporting evidence, should be addressed to the Brisbane Tramway Museum PO Box 94, Ferny Hills, Qld 4055 or return to the onsite shop at the museum.
When returning a product, you will be asked for information that is relevant to your return. If you do not provide this information, then we may be unable to process your return.